Responses (3)

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  user_bc5bc6

  I'm having the same exact problem. everything in the house works on the Wi-Fi but the ring bells they worked just fine until last week when I could see on the app, they were updating and then they just kept going off-line and online and now completely off-line. They will not go back to the Internet. I have had my Internet service provider at my house twice. There is absolutely nothing wrong with my Internet, but ring is telling me it's my Internet , no it's not. It's something in their Software Update,  so they refuse to fix or adjust or even acknowledge that it's their error. 

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  25-06-2024 12:45:41

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  Caitlyn_Ring

  Hi @user_cc9bf1. Is there a specific error message you're receiving when you try to activate Live View? What is the RSSI listed as on the Device Health page? This tells us how strong the wifi signal is. I'm happy to try and provide some general troubleshooting assistance, though I do not have access to any device information since the Community is a public forum. Hi @user_bc5bc6. What is the most recent RSSI listed as on the Device Health page for your Ring Doorbell? If the Doorbell is disconnecting from the wifi frequently, the issue could be an unstable signal. How far is the Ring Doorbell from the wifi router?

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  26-06-2024 12:10:57

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  user_bc5bc6

  Thank you for replying back. I cannot tell you the RSSI number because they won't even go back online. Ring sent me a chime pro to help with the problem, that linked up immediately to the router but the ring bells won't hook up to that either. They say connecting at get stuck at 95%  while connecting. So I deleted all them off my app, including the chime pro (even know its connected) but nothing for it to link up with.  I don't believe that’s the issue. They were  always working  fine. As soon as they got done updating on the app, they kept going off-line and online. My Internet service provider Century Link has come to my house twice and rewired and even talked to Ring advance IT support and they cannot get the cameras back online. This all started after my cameras were updated via Ring. I have 3 ring door bells, all having the same problem after they updated them.  So I currently have a network ticket pending through  ring network support, but nobody has got back to me. I called today to check on the ticket and they said it still open and pending. But somebody at Ring told me other Century Link customers are experiencing the same problem. I’m not sure. I believe this is a software issue that needs to get figured out. Because there is absolutely nothing wrong with my Internet, my modem , my wiring or signal. They have done multiple tests on my Internet and there’s nothing wrong with it. 

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  26-06-2024 08:52:08

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  Justin_Ring

  Hi @user_cc9bf1. In the Community we can only offer basic troubleshooting steps for certain concerns. Since you have worked with our support team before, you most likely have already done the basics that we would have offered here. The next best step is to continue working with our support team to have you concern further investigated. You can also reach out to our support team on Facebook by sending a PM to @Ring.

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  28-06-2024 04:53:46

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  user_562555

  I'm having the exact same problem.  Ring doesn't want to accept that the problems it theirs.

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  29-06-2024 08:48:00

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