Stickup cam night vision - IR turns on and off every few seconds
outdoor battery stickup cam. when motion is detected, video starts and IR is on. A few seconds later, IR turns off and then flashes on again. This repeats for the 30-second video.
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23-09-2021 07:47:07
Responses (3)
- R
There is no ambient light nearby. It's a very dark area. The Help Center article included no troubleshooting steps for the stick up camera - just doorbells.
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25-09-2021 02:38:27
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- M
Thanks for trying those steps! The only other thing I would recommend is ensuring the battery is charged, or power is sufficient. Powering down the device entirely for a couple moments, and powering it back on, is always a great step to try. For further assistance with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-09-2021 05:19:48
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Marley_Ring
Hi there, @rjd2! If this is the night vision IR adjusting in this manner, it can be due to differences in lighting. While I'm sure the lighting in the area is not changing, if you have a lot of ambient light (street lights, porch lights, vehicle lights, yard lights, etc.) this can cause your camera to adjust based on that lighting. While this is intended to either be night vision or color video, try adjusting some of the nearest lighting to see if this helps. Here is also our [Help Center article](https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision) for troubleshooting night vision. :)
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24-09-2021 03:06:21
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