Stick up cam will not connect to WiFi
Hello, I need some help here. I am a new customer. Just got a stick up cam accessories hooked up outside with optional solar charge panel. Final step is to connect to WiFi and every single time I try to connect to my WiFi it does not complete the setup. It connects to the “ring” WiFi and then I type in my password to my strong signal network. It then says to wait, and fails setup every time. I have tried SEVERAL times. I have tried on iOS devices and android devices(I am connected to my 2.4 network). I have called Ring and they are no help, they told me to call my WiFi company and they took me through troubleshooting. My WiFi company stayed on the phone with me and ensured my connection is stable and not blocked. I do not know what to do at this point. I have frontier. Can anyone help me. This has been a stick up cam that was bought a while ago and was never unboxed until now. Please help.
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27-03-2020 07:22:29
Responses (10)
- S
Thanks for your reply. Every time I attempt to connect I am inside. I have been next to my modem and still unsuccessful.
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27-03-2020 07:33:35
- A
I am having the same issue the only difference, this is a camera that was connected at my home and it works fine there, then I moved it to my shop, I have tried changing WiFi and it will not connect to the new wifi now. It seems as though the camera is still trying to connect to the old network and it won't update to the new one on the Camera. Oh I also tested the wifi from the app and it say it is connected!
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11-04-2020 06:02:14
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SDo you have the old version of stick up cam? I think maybe the software is outdated. They don’t even make the model that I have anymore. I have tried everything and nothing works. I am stuck.
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11-04-2020 08:30:31
- U
I am having the same issue and I am very frustrated. I want to return the hole thing. The stick up cam keeps saying my wifi password is incorrect even though it is not.
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22-12-2021 11:38:20
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- H
I am having this issue now. Haven’t moved the camera. It just disconnected. The front door still works fine but the stick up cam will not at all reconnected. I get to it connecting to wifi and then it says it’s unable to. Yet the front door is connected with no issues.
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02-02-2022 03:18:43
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7One thing that helped me: I had recently been doing work on my Wi-Fi network and had left the "Don't allow new connections set to "On." Changed that and all was good.
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13-03-2022 07:09:04
CThanks for sharing this helpful tip with the Community, @737e30f0422c26faf0c91d4c1a6979! :)
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14-03-2022 08:21:03
- J
Same problem. I have a stickup cam I moved to the front of the house. Mine is doing the same thing. I tested my WiFi where I moved my stickup cam and I have a great connection. I am typing in the correct WiFi password but it keeps telling me the network setup hasn’t been completed. Over and over again. Now I can’t use this camera. I have two ring stickup cams and the first one isn’t working as well as it used to and now I’m dealing with this issue on my second camera. I paid a lot of money for these and I’m just having problems with them now. Did anybody here ever get their stick up cam to connect again?
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10-07-2022 06:42:34
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THi @JayJayPee. Try performing a reset on your Stick-Up Cam. You can perform a reset by pressing and holding the setup button for 20 seconds, then releasing and attempting setup again. As @SolarEclipse mentioned, bringing the Stick-Up Cam closer to your router, just for initial setup, can greatly improve the setup experience. If this doesn't work, take a screenshot of the error and take note of what the LEDs on the cam are doing. Let me know if this helps!
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13-07-2022 05:44:50
AI am having this same problem. The camera will connect to my WAP with open security but won't connect to with WPA2 or WPA-PSK mixed security enabled. I do have other Ring devices, including a doorbell, which are connected to the secure SSID. Had this problem a year ago and gave up on it, trying again now with no success. The camera did go through a software update but still can only connect to open wifi with no security. Actually have 2 cameras bought same time, both behave this way. Frustrated...
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16-09-2022 06:58:30
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Marley_Ring
Welcome, @Stick\_upCam! This is not the experience we intend, and are here to help. It sounds like you've covered all the necessary steps to confirm network resources will work. If you have not already tried this, one option is to setup the Cam inside near the router, attempt to obtain a successful setup, then relocate it outside. It will automatically reconnect when plugged in again, or should remain connected if battery powered (depending on model). Trying on 2 devices was a great step to cover. I recommend also ensuring bluetooth and VPNs are disabled on the mobile devices. Depending on network and router type, there may be times where network settings need to be explored. Check out our help center article on ports for more information on network configurations. If you need more assistance with these advanced settings, our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) is always happy to advise further.
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27-03-2020 07:02:49
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