Solar not connecting Spotlight Cam battery
I've had the Battery spotlight cam for approx 8-9 months now. I use one battery with solar panel. It's worked flawlessly until yesterday. Notifications said battery at 30% and to charge battery. Solar was still connected and showing active. I removed the battery today and recharged to 100% , reinstalled and reconnected to network, wiped off panel (it seemed clean and clear) but for good measure gave it a cleaning. Checked connections and still showing "Not connected" I see plenty of complaints for this and still no resolution. Can anyone help? Battery is holding at 96% currently. Reinstalled approx 8 hours ago. Any help trouble shooting this solar issue would be great. Thanks
1175 •
0 •
0 •
22-11-2020 04:07:06
Responses (1)
- T
Hey neighbours. I would continue to look after this for a few days. Sometimes, the Solar Panel status will not change until the battery has reached 90%. This is when it will start to charge your battery. If this still isn't working at that time, contact our support team for help. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
•0
25-11-2020 06:55:45
MBoth batteries at 100%, cam reset. Still no connection to solar panel!!!
•0
29-11-2020 10:28:50
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Masher2019
Got the same issue. Even after a full reset of the cam. Very annoying.
0
23-11-2020 08:55:23
•