Shadow red stripe on security cam video
Security cam is 18 months old and has worked great until now. Recently, video image (live or recorded) has a red shadow stripe on the side (during the day) and a white shadow (at night). Ring customer service confirms image problem but has no suggestions to repair. Camera is out of warranty. Has anyone else seen this? Do I just need to buy another camera?
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23-12-2019 01:14:59
Responses (2)
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Hey- Online searches have suggested a problem with a stuck filter in camera. My “stripe” finally took over whole field so now my pictures are all pink. Camera still records motion & I can still check on house so I am living with it for the time being. Ring couldn’t suggest repair but did offer a coupon to replace. I’m saving coupon until I can get down to the house (in another state) and shake the camera.
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04-04-2020 04:41:55
RAlso have pink stripe on my flood light camera. Called support. Total waste of time, very unknowledgable. Wouldn't/Couldn't even tell me what causes this issue. You'd think for a $250.00 investment, you'd get more than a year and a couple months use from it. Ring's solution, we'll sell you a new one. We'll give you 35% off. NO, THANK YOU!!! I need a solution that lasts longer than what I got from this product.
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22-10-2020 02:48:08
ESo - closing out story. They offer the coupon because they will never fulfill the order!! I ordered replacement on November 15 and message stated expedited shipping within 24-48 hours - or delayed another 24-48 hours because of covid. After 2 weeks I contacted Ring “chat” and first contact said “oh so sorry, you will hear from us in 24-48 hours. I contacted chat again and was told cameras were back ordered and my order would now not be fulfilled until Dec 30. I asked if I could buy the camera locally (available at Lowe’s) and receive a credit. No, that is not their procedure. The technical folks seem competent but customer service is atrocious!
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02-12-2020 09:38:42
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DaveBZ
I have a camera that recently developed this condition. Frustrating call to support yesterday! Trying to get help online.
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04-04-2020 04:06:43
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