Ring stick up cam range/Live view

Just purchased a stick up cam today and set it up in our third story window. Setup was easy and it seemed to be working fine but two issues have arisen: 1. Live view will not work 80% of the time. The wifi signal is strong (Its basically right next to the router) and I'm right near it while I try to access live view, but it just wont work most of the time and will stay stuck on 'activting device'. Any idea why that would be? For comparison the peep cam on the other side of the house does not have this issue and its much further away from the router 2. Motion detection doesn't seem to be detecting the comings and goings of our parking lot. I fear it may be an issue of range rather than something wrong with the product. With that said, what is the range on these things? Would upgrading to the elite solve this particular issue for me?