M
RING Shows 24/7 Recording Option (Not the Same as Alarm Monitoring)
app-settings
I saw an icon for 24/7 recording on my RING web dashboard this morning. Clicking the icon took me to a popup saying it's a thing now that can be enabled in Device Settings. There is no such setting anywhere in my latest Android version of the app for any of the various types of RING cameras I have. The "Learn More" button takes me to a page about using the event history and timeline. It makes no mention at all of this feature. UPDATE: A Reddit user found that this is in BETA: https://ring.com/support/articles/wtr7r/XXXX-recording-security-cams
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26-07-2024 03:58:42
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Caitlyn_Ring
Hey @mpt. Thank you for sharing that Help Center article around our 24/7 Recording Beta program which is available for select customers with compatible devices. To check out 24/7 Recording in Beta, you will need to ensure you are on the most recent version of your Ring app and device operating system. I know you mentioned you were on the latest version of the Ring app, but to ensure you are, we recommend uninstalling and reinstalling your Ring app on your Android phone through the Google Play store. Once you do that and log in again, please try going through the appropriate steps within your Device Settings to enable this Beta feature.Please reference the Help Center article if you need these steps again. If you continue to have any issues, you can get in touch with our Support team at one of these numbers, or on Facebook @Ring via private message.
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26-07-2024 09:44:21
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