Privacy zone
I set up 2 zones....because they were not what i wanted i deleted them both. Im now trying to set them up and it says i already have the maximum setup. I rang thr helpline...she told me to login to someones elses phone to edit them so i did i get thr same message. Ive tried removing the app and reinstalling ive also tried rebooting the device....nothing changes. Can anyone help please
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13-09-2022 10:26:42
Responses (10)
- H
I have the same problem with my spotlight cam+. This happens on my Galaxy S22 phone and galaxy S8+ tablet. All firmware and software is up to date. Uninstall and reinstall and factory reset didn't help. I am able to setup privacy zones on my other camera without any issues.
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17-09-2022 12:33:27
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- J
Hi neighbors. Since you have tried the basic troubleshooting steps we would recommend, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-09-2022 06:09:29
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- P
I'm having the same problem. I had one privacy zone set up and tried to add another. It wouldn't let me delete the existing one and it now won't let me add another. What's even more problematic is that there is no privacy zones showing on the feed anymore, this could be a huge legal problem for me, as I need that privacy zone to avoid being sued by my neighbor. I've only had the doorbell for one day, and it's already causing more problems than its worth.
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09-10-2022 02:13:25
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THi neighbors. Information about Privacy Zones can be found [here](https://support.ring.com/hc/en-gb/articles/360027979331-Understanding-Privacy-Zones). If you need help creating or deleting a Privacy Zone, this Help Center article [here](https://support.ring.com/hc/en-gb/articles/360028035532-Creating-and-deleting-Privacy-Zones) has that information. Be sure that your Ring app and your phones are up to date for the best experience. If you are still needing assistance after reviewing the information above, Please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-10-2022 04:49:57
- C
Hi @ScubaStu. If you are unable to edit your Privacy Zones, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-12-2022 04:31:13
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Caitlyn_Ring
Hi @Hels. Which model of Ring Doorbell or Camera is this happening on? If you have any other Ring devices, are you able to successfully add Privacy Zones on those devices? In addition to the troubleshooting steps you've tried so far, I would recommend also ensuring that your Ring app and your phone's software are fully updated.
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14-09-2022 04:30:55
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