Responses (1)

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  Chelsea_Ring

  Hey @EBC. If you go into the Ring app \> Main Menu \> Devices \> Device to disable Motion Verification \> Under Smart Alerts or Motion Settings, you should see an option for Motion Verification. Could you take a screenshot of what you're seeing in these places?

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  28-07-2020 06:56:13

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  Reply

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  EBC

  Motion Verification is not an option under "Motion Settings ". See attached.

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  28-07-2020 07:04:29

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  EBC

  The only way to setup Motion Verification was in New Features in the Main Menu of the app. See attached.

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  28-07-2020 07:08:35

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  Chelsea_Ring

  @EBC Thank you for getting back to me with those screenshots! My apologizes, as Motion Verification is a feature you can turn off when your device is listed a battery operated device, but you cannot turn off this feature for hardwired/powered devices, which is why you cannot on your Stick Up Cam 3rd Gen Plug-In. We recently made changes to the app so that when used as a Plug-In device that it has hardwired/powered device features over the old features it has, giving it limited and battery device features. Although, since you stated you do not have notifications still after turning on this feature, could you call our support team to follow up on this concern? Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Please let me know how this goes!

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  28-07-2020 07:17:16

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  EBC

  I have called them and they have not gotten back to me. That's why I posted it here.

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  28-07-2020 07:21:15

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  EBC

  Did a hard reset and did not enable Motion Verification. After reset received notifications from both Ring App and Rapid Ring app. Five hours later no sound notifications from Ring app but still receiving sound notifications from Rapid Ring app. Still waiting on the return call from Ring Level 3 Tech..........

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  29-07-2020 01:59:47