billwill
Motion zone is cropped from actual picture
When setting the motion zones for one of my Ring camera's, as you can see from the two attached picture that the range of view is NOT the same. I have a alley way to the top of the picture which I would like a motion zone on, but unfortunately when setting a motion zone the top and bottom of the picture is cut off.Please Fix
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43 •
11-10-2020 18:34:02
Responses (23)
- A
I really don't understand the stupidity of having a different motion view to the live view. I was unaware of this until I saw that my car had been broken into and I wasn't alerted! I check motion settings and saw that area wasn't covered even though it's on live view!!!!. THANKS RING! NOT!Also, what is with the ridiculous 2FA? Complete time waster. My advice... Get rid of it before someone sues you for not being able to log onto their camera in time to see a family member needing immediate help!
•6
02-03-2021 05:37:39
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- P
I see this post hasn’t moved much recently - are users still frustrated by the lack of cover when setting motion zones?Why have a wide angle live view then only cover a fraction of the total area. I have lost cover on cars on my drive so potentially need another camera …… mmmmmm!!Please amend and let the user decide how much of the live view to set up for motion detection.
•8
25-09-2021 07:46:04
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- U
I think what seems to be eluding the Ring team is that some of us bought the camera based on the features as advertised on the day... In fact some could be as boorish to dare to say "that's why we bought the #$%#323 things in the first place."SO WITH THAT.What's the point in staying with a company that has a blemished public track record for privacy and consumer data and then compounds user frustrations by trying to slip in some (yes some of us are electrical and software Engineers - note the "E") word salad with regard to why the thing doesn't do what it used to and was a selling feature in the first place. You're basically morphing into a Sonos peer. As in, you're a hardware security company not a software subscription service but you often act like the latter yet the trust is in the former and is established ON DAY OF PURCHASE.
•3
10-12-2021 18:40:55
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XThey are still advertising adjustable custom motion zones on Amazon and other retail. I just discovered this dysfunction and will be phasing out my entire ring system of 6 cameras and doorbell. Bubye Ring
•2
06-08-2022 01:59:50
- M
Is there anyone who actually wants this feature? How many people will it take before you remove it?
•3
17-12-2021 13:31:16
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Caitlyn_Ring
The view you see when editing the Motion Zones for your Ring Camera or Doorbell accurately reflects the area your device can detect motion in. This may differ from the area you see when Live View is activated, as the camera covers a larger range than the motion sensors.
0
13-06-2025 22:23:03
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