Lights not turning on at night when motion is detected.
Please help, I’m extremely frustrated and I’ve already called the customer team and all they did was reboot signal from afar but nothing fixed. My wireless spotlight cam works good and i can manually turn on the lights but it NO LONGER turns the lights on at night anymore when motion is detected. Nothing in the environment has changed. Instead I see clear regular color at night but it defeats the purpose as I feel Much more comfortable when the light turns on, on its own it just keeps suspicious people away. I have already reseted it multiple times and changed the wifi and all. Thank you In advance!
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26-10-2020 10:28:01
Responses (1)
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Caitlyn_Ring
Hi @Luna\_91. Thanks for letting us know what troubleshooting steps you've tried so far. As this is a neighbor-to-neighbor support forum rather than a direct line to support, I would recommend you follow up with our support team directly to get this resolved. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). You'll want to let them know what steps you've tried so far as well as that you have called in previously so they can review your account. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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27-10-2020 07:51:19
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