Thecount
Installed pan and tilt but controls as not showing
So I installed pan and tilt. Camera is still working but no sign of where the control are? I've restarted Ring I've tried via ring.com Surely if the camera is still working and the accessory is plugged in then it means it's active with power going through it?
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27-07-2023 11:53:21
Responses (3)
- U
I have the same issue. To be clear, it's not that we aren't aware of what the controls are, where they have been, or how to use them. They are simply not on the screen.
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11-01-2025 09:09:47
JHi @user_2e3ac3. If you are missing the option to control your Pan-tilt Stick Up Camera, I recommend making sure your Ring app is up-to-date. Try setting up a Home Position as well to see if then you see the controls. This Help Center page will show you how to do so.
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15-01-2025 05:02:44
- T
Hi @Thecount. Once you are on the Live View, you'll see a button on the bottom right hand side that says Rotate. Tap the to bring up the rotate controls.
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04-08-2023 05:53:26
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- U
Tom_Ring: Once you are on the Live View, you’ll see a button on the bottom right hand side that says Rotate. Tap the to bring up the rotate controls. This (above) is the response to the issue that is saying that the 'button on the bottom right hand side that says Rotate" IS NOT THERE. You can not control pan/tilt if the control buttons are not on the screen at all. I am having the same problem. It works on the Iphone but the pan/tilt control option BUTTONS/CONTROLS are not present on windows desktop or on my ipad mini. WHY?
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01-01-2024 07:54:46
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Caitlyn_Ring
Hi neighbors. The Pan-Tilt Mount can be controlled via the Ring app on your phone. When you open the Live View, you’ll see four arrows which allow you to control the Pan-Tilt Mount. Each tap on the left or right arrow will rotate the camera 15 degrees. Each tap on the up and down arrow will tilt the camera up or down five (5) degrees. This is only available in the Ring app, not on Ring.com.
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02-01-2024 05:25:33
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