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user_7c57ec
Accepted Solution
I cannot remove a deactivated device
Hi, I have removed 2 devices and they are showing as a blank screen on the ring app and deactivated. There is no option (or circle logo) to remove the deactvated devices from my dashboard. How do I do this?
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15-01-2025 08:20:25
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Caitlyn_Ring
Hi @user_7c57ec. Apologies for any confusion, but deactivating a device does not remove it from your account. Deactivating allows you to retain access to that device's videos, so the device is still on your account. Walk through the setup process again for each device on your account, then navigate to Device Settings > General Settings > Remove Device > Delete Events.
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17-01-2025 04:29:01
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