Ring Security Cameras

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U
Floodlight Camera Device Offline

Hi I've got a Ring Doorbell and a Floodlight Camera and use to pay for subscription to both but since March because of the rising costs I decided to cancel my Floodlight Camera and only subscribe for the Doorbell. The doorbell is working fine and as expected. The Floodlight Camera when I go into the app just keeps telling me the Device is Offline and when I click on it I cant do anything and cant see anything live. If I go outside Floodlight Camera picks up movement and sends me a message and if I click on it virtually straightaway I can have a live view and watch what is going on. I full understand that because I am not paying for it nothing is recorded, but is it correct that you cant view live without a subscription? I've ran through the reconnect process and reconnected to my WiFi and this has made no difference.

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2

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07-05-2025 02:12:51

Responses (1)

  • T

    Hi @user_d85823. I would suggest "power cycling" your Floodlight Cam. You can do this by completely disconnecting it from power for at least 5 minutes. Once this is complete, follow the process to reconnect it to wifi. Let me know if this helps.

    0

    08-05-2025 03:11:44

      U

      Finally managed to find the time to do as you suggested. In fact it was off for about 15 mins. Sadly no different

      0

      16-05-2025 08:57:56

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