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Decryption Error with End to End Encrypted Cameras
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Over the last 36 hours, I have been experiencing a decryption error when attempting to view all motion events under Event History on my end to end encrypted (advanced encryption) cameras. Motion is recorded, and I even receive a motion alert. However, when I go to view the motion under Event History, the videos load for a while, but never play. Eventually, after loading for a while, I receive a playback decryption error. This decryption error occurs on all 3 of my end to end encrypted cameras, but not on my non-advanced encryption cameras. This decryption error occurs on all my devices, too (both IOS and Android). I’ve attempted to delete the Ring app, and reinstall, however, this resolved nothing. Everything is up to date, including the camera firmware and the Ring apps on my devices. My subscription is current and my wifi network hasn’t changed. Live view works perfectly fine. The error is exclusively related to playback on the Event History Timeline. It’s odd because the end to end encrypted cameras have worked perfectly for 6 months before today. Any ideas what is going on? Was a new camera firmware rolled out a few days ago? Thanks.

2560

1

18

10-03-2023 06:00:27

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