App Notifications Wont turn off
For the last couple of week Motion alerts wont turn off for 2 of my 5 cameras.All 5 cameras are all set the same with motion detection turned on and motion alerts turned off but I still keep getting notifications for 2 of the 5. Have played with heaps of settings to stop it and only way I can stop it is by turning off motion detection so I get no recordings at all.As they are powered devices have cycled power also in case its a camera issue.Am so frustrated as they are in high use areas so constantly going off and thinking or removing them all and putting in Arlo as this cant go onI have 2 people with the app having the same issue.
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09-07-2024 21:55:24
Responses (1)
- U
No AlexaYes using smart motions and schedule bit during day is off.Have not changed schedule for 3 yearsAll of a sudden 2 of 5 cameras, even though the toggle is turned off still giving notifications
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11-07-2024 09:44:08
C@user_a7ab89 Thank you for answering those questions. Try disabling both Smart Alerts and the Motion Schedule for these 2 specific cameras, then triggering a test event to see if you receive an alert. This will help us narrow down if the problem is isolated to a certain feature or not.
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12-07-2024 17:29:03
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Caitlyn_Ring
Hi @user_a7ab89. There shouldn't be any motion alerts coming through if the Motion Alerts toggle is turned off for these specific cameras. Are you using Smart Alerts, or a Motion Schedule? Do you have Linked Devices set up with these two cameras? Are your cameras integrated with Amazon Alexa?
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10-07-2024 22:17:09
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