How to change device covered on new subscription
Our original Ring doorbell gave up on us and my husband bought a new doorbell and we had let our subscription lapse. Today I paid £4.99 and assigned the wrong doorbell! Now I can’t seem to be able to change it to the working doorbell without being charged again! What can I do to get this changed to the correct doorbell without having to cancel the whole subscription and start and pay again?? The “Chat to us now” is not even a person and my query wasn’t answered and trying to find details to contact Ring was ridiculous (had to come out of the web page to the google Contact Ring and that’s how I found this Community! To say that we are paying for us to keep the footage captured and features like contacting the provider aren’t even on the account is ridiculous. To find a UK based customer services contact looks to be nonexistent. Unless I missed this information on the numerous results on WWW, to which I don’t always trust are not fake these days… sorry… any advice about anything I’ve mentioned here (not my sour attitude at the moment though please!) would be appreciated - thanks
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17-04-2025 09:52:16
Responses (1)
- J
Hi @user_a5d04e. If you already canceled your plan, then you will receive a prorated refund for what you have not used of the plan. We also have this page that will give you the number to call for our support team based on the region you are in. https://ring.com/support/contact-us/call?hasLangC
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18-04-2025 17:00:13
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user_a5d04e
I ended up cancelling the subscription and found that I could rename the devices so I knew which one I needed to cover so for now, I think I’ve sorted it! 🤦🏻♀️ I was going to be charged again though and because I have a bank account that allows to pay from saving spaces and set up a virtual card, no money left my designated space means that they couldn’t take the money again… but I think I got a refund but I’m not totally sure tbh…
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17-04-2025 10:17:28
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