U
user_d76ae0
Accepted Solution
Charged twice in 6 months
troubleshooting
I have paid my basic plan June 11th 2024 - £49.99 and now I have been charged November 26th 2024 another £49.99 and there is no record of it on my billing history. Refund request as my plan renews June 11th 2025
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09-12-2024 02:25:45
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Caitlyn_Ring
Hi @user_d76ae0. It sounds like you may have two Basic plans. You can check your plan information by logging in on Ring.com. If you're unable to resolve this, I'd recommend following up with our support team. You can reach out at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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10-12-2024 03:12:41
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