Responses (9)

• T

  Tom_Ring

  Hi @Tired. Thank you for bringing this to our attention. I will pass this information to the team that works with the IOS. I do have one question, does the History in the Ring app stay in your History? Or is this more of a "visual bug" where it says "something went wrong" but it actually did delete? Thanks, neighbor!

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  09-07-2021 05:46:27

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  JGS13

  My delete all has not worked for several days. I have deleted and reinstalled the app and it still won’t delete. I get the something went wrong error message too.

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  11-07-2021 10:00:05

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  mein53

  Seems like since the last update this feature doesn’t work. It comes up and says something went wrong and you say OK and then everything is still in the history. You have to delete them one at a time which is painstakingly slow.

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  12-07-2021 03:22:13

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  phil_walker

  I also have this issue since the app was updated last week. Video in link of what I am seeing. https://drive.google.com/file/d/1ZzTO9qjKldJoRghW1iL0A5Zm_KiJznJ6/view?usp=sharing

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  14-07-2021 12:05:18

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  Tombett

  History continues to show after delete all and “something is wrong “ message. Close app and reopen, the history is gone.

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  18-07-2021 12:13:25

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  Arkar

  Same thing here. I get the message but just reopen event page again and they’re gone. I was wondering if I was the only one seeing this. But all in all it IS deleting.

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  19-07-2021 05:16:46

• C

  Caitlyn_Ring

  Hi neighbors! Thanks for sharing your experience with this feature not working as expected. As Tom mentioned, our team has been notified about this. I don't have any further information to share on this matter at the moment, but thank you for calling this out and clarifying further upon Tom's questions. :)

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  12-07-2021 06:57:19

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  joannkimmel

  All verification codes to sign back in show “something wrong”

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  13-07-2021 07:34:34

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  LB23

  Still getting same error! How can you not have this fixed by now? Come on Ring! Too many problems with your cameras, and no one seems to know how to fix them! Sorry I ever bought Ring cameras. Going back to Arlo, where their service techs seem to know what their doing whenever I needed them. 😡

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  27-07-2021 11:12:31

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  Oklawc

  Having the same issue, but it does seem that items do delete

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  14-07-2021 10:29:27

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• L

  Lona

  I am also having the same problem with the "delete all" and with the problems having the camera notifications the way I want them (and have them set) and the HUGE length of time it takes for me to be notified that someone is at my door...... I wish I'd gone with ATT - and I'm seriously getting close to switching.

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  31-07-2021 05:02:25

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• A

  Andysm

  @Tom_Ring Does this issue ever got fixed after a year ?

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  21-04-2022 01:10:49

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