Responses (3)

• C

  Chelsea_Ring

  Hey @davidxu06. Could you try removing the devices, resetting them and then trying to re-add them as you would other devices that weren't automatically linked? Sometimes manually added them instead of trying to connect them through them showing up as kitted to the Base Station will help. You will have to remove each device that is waiting to connect individually and then add one by one, but this may work! To remove each device go to the Main Menu \> Devices \> Alarm Base Station \> select any keypad or sensor to remove \> Gear icon at the top right of the device page profile \> Advanced Options \> Remove Failed Device \> Remove. Once removed, perform the reset on the device as stated [here](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices). Once reset, bring the device near the Base Station. For any device that is battery powered, take the battery out and leave it out until the app will tell you during so during set up. For the keypad or range extender you may have, keep them unplugged. Go into the Main Menu \> Set Up a Device \> Security Devices \> and then select the device you have and follow the in-app instructions. From there, you will get to a page that will say "connect your devices." On this page you will see the Contact Sensor, Motion Sensor or other battery operated devices state "pull the tab," but since you have already done this, you will be putting the battery back in! For the Keypad and Range Extender, it will ask you to plug it in which you can do then as well. Ensuring you are still near the Base Station will make the connection at this part very easy for you. If this continues to fail or you run into a roadblock anywhere, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) via for more advanced troubleshooting. :)

  0

  •

  29-04-2020 05:45:30

  •

  Reply
• K

  kellerdg84

  I purchased a home and it has a ring first gen system. Has doorbell camera, security base station and multiple other cameras and sensors. The base station and the doorbell connect but the door sensors, key pad and any other equipment don't connect. They all state waiting to connect to network. I tried everything listed above in this post and have not had any success.

  1

  •

  02-12-2023 03:46:08

  •

  Reply

  C

  Caitlyn_Ring

  Hi @kellerdg84. The main troubleshooting steps to try for this issue would be to factory reset the Ring Alarm components that aren't connecting, then attempt to set them up in the Ring app using the steps under Set Up a Device. You can find steps on how to factory reset each device [here](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices). If that doesn't do the trick, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) Make sure to request to speak with the Ring Alarm team specifically. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  04-12-2023 09:44:49

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

  0

  •

  03-01-2024 09:45:41

  •

  Reply