A
Dashboard tiles for cameras not refreshing
cs-support
alarm-pro
I have 7 ONVIF POE cameras enabled on the Ring app. 1x Amcrest, 1x Dahua, 1x Reolink, 4x Hikvision On the dashboard where you can see a preview of each camera, only the Amcrest seems to refresh every 30 seconds. The other cameras do not refresh at all. Does anyone know how to fix this?
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30-06-2023 09:38:32
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Caitlyn_Ring
Hi @atom631. You can find all of the troubleshooting information for ONVIF cameras we have [here](https://support.ring.com/hc/en-us/articles/4413313480468-Troubleshooting-your-Ring-connected-ONVIF-compatible-camera). If that information doesn't help, I'd recommend reaching out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). Make sure to request to speak with the Ring Alarm team, since ONVIF cameras are connecting through the Ring Alarm Pro.
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30-06-2023 11:39:24
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