Range extender offline/online daily
My range extender goes offline pretty much once a day, different times though they mainly end times with 4 minutes (HH:M4). It's at a vacation house so I can't do a lot until I go back there, and it worked fine for about 8 months and now in the last month and a half this has started to happen. No issues with other products (keypad, cameras, motion, door sensor, smoke, etc.). Any ideas what to try or check?  
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20-01-2020 09:01:47
Responses (2)
- C
Hi neighbor! Whenever the Range Extender is having trouble connecting, but your other Alarm devices are connecting as intended, it's best to check the area for any interferences. I recommend also ensuring the Range Extender is plugged into the outlet securely, and is not loose. Bring it to a plug closer to your Base Station is a great way to test signal range. Here's our [Help Center article](https://support.ring.com/hc/en-us/articles/360039905951-Ring-Alarm-Range-Extender-Setup-and-Use) about the Range Extender setup and use, for an optimal experience. I hope this helps! :)
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23-09-2021 10:57:47
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Chelsea_Ring
Hey @Tjmorris, have you tried reaching out to our support team for this? It's possible that your Range Extender may have a weak signal strength, which is normally the reason why your Alarm device would go offline. I recommend reaching out to them [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch), as they can take a look at what the signal is like for you and give you steps to perform to adjust it when you are back at your vacation home.
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20-01-2020 10:57:14
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