Ring Accessories
Night light on new Ring Chime Pro
So my new ring chime pro arrived a day early yesterday. Its daylight (and chime is located in a well lit area) however the nightlight is still on. I know I can turn it off manually through the app but should it turn off automatically? If it suppose to auto off.....its not working, if you have to turn off through the app...... then it doesnt seem very smart. Also the nightlight is very bright, actually almost too bright especally at night, wish it had a function to dim.
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08-04-2020 03:48:41
Responses (17)
- TT
Thanks for the quick reply. I tried your suggestions of unplugging/plugging, turning on/off within the ring app, and the light still stayed on. I then took my phone flashlight and when I held it directly in front of the lower left corner of the chime, it turned off......but the minute I pulled my phone away it turned back on. Attached is a picture with it on at 2:13pm CST. I'll wait a couple days to see if there is any sort of software update that fixes since it sounds like the device is not sensitive enough to pick up daylight; if not I might have to exchange for another to try. Thanks.
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08-04-2020 07:20:50
C@T-TYD Not a problem! Thank you so much for this picture. Rest assured that while the light may remain on at this time, we are working on a software update to fix this. I will make sure to keep you updated with anything else I find out! :)
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08-04-2020 10:23:01
5Just wanted to add my new Chime Pro is doing the exact same thing. No matter what, the night light absolutely will not automatically turn off in normal daylight. I tried shining a flashlight directly on it and it did shut off, then immediately turned back on when I pulled away the light. Also, it took several attempts to update the chime tone to a different alert. I'd change the tone and it would just hang on "Updating Chime..." I eventually got it to work. It's in the same location as my old chime so network connectivity shouldn't be a factor. The firmware did seem to update without issue. I thought there was supposed to be additional chime tones available for this thing too? The only ones available are the same as the original Chime Pro.
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08-04-2020 10:50:26
CThank you for letting us know @5150Joel! I'm glad you were able to get the Chime tone updated as well, even though it took a couple tries. In reference to the Chime tones that are available with the new Chime and Chime Pro, all chime tones available will be for all devices. The new Chime Pro or Chime doesn't come with any new special tones. We appreciate your feedback and understand how the verbiage can be confusing. Allow me to share some information on the subject. We hope to have over 30 available during seasonal times like Halloween and Christmas to give our neighbors a wider range of tones to choose from! Check your Chime settings during these special events to look out for additional chime tones. :)
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09-04-2020 07:00:57
5Thanks Chelsea. Yeah the way it's worded on the Chime I thought there would be 30 or so chime tones. Oh well, this thing looks 1,000 times better than the baby monitor look of the gen1, and the night light is a nice touch. Look forward to the update that corrects the auto on/off issue.
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09-04-2020 07:13:17
- C
I was disappointed in the new chime pro. Ring needs to put in a schedule so the user can have it turn on at a requested time and turn off at a requested time. They have that feature in their other products. The light sensor should be a fall back.
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12-04-2020 12:50:01
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- D
I’m also having issues with the nightlight feature. It stays on all day and I have to turn it off manually. The nightlight is bright and I do like it, it’s just not very convenient having to manually turn it on/off. I hope that a software update will fix this issue.
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12-04-2020 01:19:04
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- T
I am having the exact same problem, clearly the QC and testing aren't doing much work before rushing new products to release... let the customers proof and troubleshoot the product and not have to pay for it.
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19-04-2020 09:02:55
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- V
Shame a Company can release a Faulty Product onto the Market, I've Turned off night light as unit was getting very warm :cry:
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21-04-2020 09:00:24
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VSoftware upgrade 23/04/20. :smiley: :smiley: Now turns off in Daylight. :heart:
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23-04-2020 08:59:52
5Mine's working great now too! How'd you guys know you received a firmware update? Mine has consistently shown "Up to Date." I saw these replies and tried mine, and it's working fine too. I'd otherwise never have known.
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23-04-2020 04:45:08
CHey neighbors! I'm so happy to hear things are working well now. Thank you again for your feedback in this process, you're the reason we are able to get these kind of changes implemented so thank you all! :smiley_cat:
•1
23-04-2020 06:06:18
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Chelsea_Ring
Hey @T-TYD. The night light on the new Chime Pro is supposed to turn off automatically. I recommend to unplug and replug in the device once or twice to see if this helps with the sensor not picking up to turn off the night light, as well as turning it on/off a couple times in the app to see if that helps. We have gotten feedback on improving the threshold for the night light to turn on and off automatically, so we are currently working on improving this threshold! In regards to the night light being dimmable, this is not a feature at this time, but once I have passed on this feedback to the appropriate teams, they have agreed in seeing the need for this! Rest assured that they have taken your feedback and will look into this. As we value our neighbors' feedback, we've created a [Feature Request](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board) board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. :)
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08-04-2020 05:40:22
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