Leaking battery in new sensor
 We received and placed our ring alarm system 4 days ago and I got a "Low Battery" notification today. I went to check the sensor to find a water-like substance on the inside. When I removed one battery I discovered blackish-blue/green coloration (see photo) pooled inside the sensor. Anyone else have this issue? What steps should be taken?
1285 •
0 •
3 •
26-12-2021 06:33:07
Responses (2)
- T
Hi @Turner15. I agree with @trail-explorer on this. The best solution would be to contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
27-12-2021 07:03:21
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
trail-explorer
Those coin batteries rarely leak. Place a call to Ring and have them send new batteries. If it looks like there is any damage to the circuit board or contacts, ask for entire new sensors.
2
26-12-2021 04:37:22
•