Installing chime

Hi I had purchased a ring door bell pro with an additional chime pro ( chime v1 with the antennas). The problem that I am having is that the chime that came with the doorbell pro cannot connect. The chime pro is installed correctly. Also I am trying to connect the chime to the chime pro and after going the full process it’s telling me that it is connected but after 10 seconds the mobile app will show that it’s not connected and to try again. If I try to connect the chime with the WiFi network it won’t find it the WiFi name. Kindly let me know how to fix this. Thanks