I would like to get competent help with the Chime Pro

I wasted a lot of time with Ring support trying to set up my Chime Pro. It kept saying it was connected but the signal was too weak. I moved the Chime Pro to within a foot of the router. Same problem. I moved it to six inches away. Signal still too weak. That's ridiculous. What I really want is for my mechanical door bell chime to work. If it did, I wouldn't bother with a Chime Pro. I have a Ring 4 doorbell. It was difficult to set up. The first person couldn't help, only waste my time. The person I was transferred to knew what to do.