Chime won't update firmware or connect properly

Trying to use the Chime for the first time. Ring Pro is connected fine. When I setup the Chime I am able to get it to see my wifi network and it connects. Then it goes to a "firmware update" screen which never completes. The device has a fast blinking blue light. It is within 15ft of my router and the router status page says it is connected with strong signal. I am able to hit the device's IP address just fine and get a setup page for something called "mysimplelink" which has a variety of options. The Ring mobile app always says the Chime is offline despite it being connected to the network. I have tried the reset and restart procedure 5 times with no success.