Responses (8)

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borse2008
So just trying to troubleshoot why this ring chime pro will not connect correctly, just come off the phone from support in the USA, even they are confused.So tried adding it normally with the QR code or the 5 digit number and takes me through the process then has trouble connecting to the wifi supposedly even though its registered on my router with an ip address.It then tells me and flashes red saying connected to wifi but no internet.Tried reinstalling the app on two devices and two app stores.Same problem anyone else know a fix?
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18-05-2020 20:42:42
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subdriven
Hello,I'm trying to setup my 2nd Gen Chime and I get to the setup wifi part, the chime flashes blue then goes to solid red. I've tried moving it closer to an access point but that doesn't seem to do it. Any suggestions?Thanks.
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21-05-2020 22:19:31
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Bikerboy

Don't call client support, they are worthless. Their suggestion to me was to buy a new one and try again.

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22-05-2020 20:18:27

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FrontDesk

Just bought a Chime Pro 2nd Gen. Right out of the box, it will not complete the setup, fails to connect to the internet at the end of the wifi setup. Have tried like 10 times now, rebooted wifi, hard reset the Chime, updated the Ring App, scanned the code, used the 5 digit code, yada yada. Nothin

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09-06-2020 21:19:50

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FrontDesk

Just a final follow-up here...I gave up and returned the Chime Pro Gen 2. I ordered a Gen 1 model, took it out of the box and within 5 minutes it was setup and working perfectly. There must be something wrong with the Gen 2 models. Thanks for everyone's responses.

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29-06-2020 18:01:32

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Edden

Yes I’ve tried connecting to the ‘setup 5b’ network and followed all the troubleshooting. It still will not connect and set up my 2nd Gen Chime ??

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15-11-2020 11:17:40

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wchettel
The saga continues! [This is my experience](https://community.ring.com/t5/Accessories/New-Chime-Pro-2nd-Gen-Won-t-Connect-To-Network/m-p/40247#M1467).
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09-06-2020 21:51:13
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D

DiveMedic

I had the same problem, I bought a new Chime Pro 2 on Amazon and it got to the step to connect to Wi-Fi it would say it could not connect. But I kept trying the "same" network I used for my Ring Video Door bell. After resetting completely - 30 FULL seconds - I did the setup again. This time I _did not_ use the same network as previous. I then selected the network I wanted to use which "was the same network" but this time I could put in a password. After that the setup worked like a charm and my Chime Pro 2 is now working. Key - Do not select the same network - act like it is a different network but then select the same network. Seems to resolve the problem.

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09-06-2020 22:27:26

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wchettel

DiveMedic, Thanks for that workaround tip. It worked for me! Walter in Davie, FL

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10-06-2020 17:59:34

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CoreyDavoll

Thanks for the tip! That worked for me!

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13-08-2020 17:02:39

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Kevj68

Hi there , i had a similar problem. And after some fault finding results, my solution was that the chime needs to be signed in to your router as you would with any new device. So in summary you input your router password like you did when you first installed your Ring doorbell . And mine works perfe

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13-10-2020 15:16:46

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Freddie1989

Hi guys, this worked perfectly with network password.

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18-10-2020 13:20:53

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Laurennnoelle

THANK YOU! This finally got my chime working, after trying everything else I could think of/researched.

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14-11-2020 05:28:22