Charging Station

Hi, I recently purchased a Ring Charging Station (for charging 2 x quick release battery packs) it’s new and cost £25.99 here in the UK Unfortunately the batteries will never fully charge using it, only 91% roughly, sometimes less! We have had a Ring doorbell since they first appeared in the UK and have added cameras along the way, never had an issue with charging batteries before. I usually charge my batteries with a cable and plug in usb charger in the wall socket and always get 100% charge from them, but I thought that the charging station was a good idea as it was quicker and could hold 2 batteries at once. I have spoken with Ring CS and they have sent a replacement out, it did cause grief as the product/box DO NOT have serial numbers on them and I was on the phone for over 90 minutes! (Got cut off once) Now I did say to the representatives at Ring when I was on the phone that I definitely think it’s a design fault and not a problem with my charger as the batteries just literally sit in the charger, they DO NOT click in place or have anything holding them in place, so the batteries/charger stop making contact! The replacement is as I guessed just the same, first battery got 91% & second got 82% ! I did try it with an elastic band around (Not what I really want) but just to see if the force holding the batteries in place with the charging station contact point made any difference, well it didn’t!! 81% …. Absolutely awful (One battery was also brand new! I then plugged them into the wall with a cable and got 100% from all!) So if you have purchased one please report your charging success or failure If Ring read this then please get your Research & development team to grab one of these off the shelf, put 2 batteries in and see what charge you get, I can guarantee it will not be 100% I will be getting a refund!