Web Bug: Devices appear in Ring Android app, but not on Ring.com

I set up my bridge and mailbox sensor using the app and had no problems. The mailbox sensor shows up under lights, which is weird, but I can access the device. However, I am getting errors on Ring.com. When I navigate to the devices tab (when the tab works), nothing shows up. A window appears with the message "Errors fetching device information". I am expecting to see my bridge and mailbox sensor. I can see the event history from the mailbox sensor online, but nothing else. Note: I have tried multiple browsers (chrome, firefox, edge) with the same error Does anyone know where I can submit a bug report/ticket or get this in front of the right team?