‎Unable to Log In to Ring Account

English

Help

Community Home

General Topics

Not sure where to look? Browse general posts, topics, conversations and more.

U

user48548

Unable to Log In to Ring Account

negative-feedback

battery-video-doorbell

account-settings

I was having issues logging-in to my Ring account using my cellphone. I've read a few suggestions from the Ring community such as, deleting and re-installing of the app; restarting my phone after re-installing the app; and changing my password. None of them worked! You know what the only issues was? Being connected to my VPN! Yes! You're VPN! If you are connected to your VPN it won't let you log in to your Ring account. I realized this upon logging in to my Ring account using my laptop with my VPN on. It wouldn't even bring up the Ring website. The moment I switched off my cellphone's VPN, boom! I got my life back!

412 •

0 •

18-06-2023 07:54:51

Responses (2)

C
Caitlyn_Ring
Hi @user48548. That is correct, the Ring app is not compatible with the use of a VPN. You can learn more about this [here](https://support.ring.com/hc/en-us/articles/360052665251-Understanding-the-Ring-App-and-Virtual-Private-Networks-VPN-). VPNs can sometimes cause technical issues, and we want to ensure the Ring app performs reliably.
0
•
20-06-2023 04:52:46
•
S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
•
20-07-2023 04:52:56
•