General Topics
Size of junction box
Ring customer service continues to advise customers that a 4 in. junction box will work with the 5 in. Ring outdoor spotlight camera, but there is no way, at least aesthetically speaking, that the 5 in. camera base will look good mounted over the 4 in junction box. This is because it is very obvious that is sticks out on all sides more than 1/4 in. I just cannot find a junction box larger than 4 inches that will match the circumference of the camera base. What is the solution?
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20-04-2025 07:58:18
Responses (1)
- C
Correct, but the installation guide fails to take into account the difference between a 4 in. junction box and a 5 in. camera base. Those two sizes do not make them compatible.
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23-04-2025 06:34:02
THi @cgmartine. Where are you seeing that a 5 in. junction box is compatible? The instructions clearly state that this is for a 4 in. or 3.5 in. junction box. If this was from a phone call, maybe there was a miscommunication and you heard 5 in. instead of 3.5 in. I could see how that can cause confusion.
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24-04-2025 04:17:01
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Justin_Ring
Hi @cgmartine. This is the installation guide on installing the Hardwired Kit that can be used for the Spotlight Cams. There are no other alternatives. https://ring.com/support/articles/qd8bh/Hardwired-Kit-for-Cameras-Installation-Guide
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21-04-2025 10:33:07
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