General Topics
Shipping to Quebec
Just purchased a Ring Doorbell Pro from Home Depot in Montreal, Quebec. Just after registration, I get an email from Ring offering a free faceplate, including shipping. Long story short, after speaking with a customer rep and then a sales rap, I'm told Ring DOES NOT SHIP to the province of Quebec!!!! I have read the neighborhood community notes and I understand that because of some local regulations, the alarm monitoring etc cannot be activated in the province. But shipping a face plate???? Was the answer correct? If so, why would Ring even mail this "free offer"? Thanks
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16-11-2021 02:51:28
Responses (4)
- N
It also works when you have a registered Quebec address in their customer database. Such as my Ring Protect Basic Plan. Mine took about a week to receive in Brossard QC, one of Montreal's south-shore suburbs.
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20-04-2022 07:21:55
- A
I was given a discount code a few months back after speaking with tech support about an issue. I was told if I can wait for a sale price, the code can be applied on top of that. So I did just that but at checkout I could not select Quebec. I tried applying the code "after" the fact as stated above and then saw Quebec appear in the drop-down, but then received a shipping error. I understand that RING Alarm monitoring is not offered in Quebec, but why not the doorbells and other products which can be purchased off Amazon and other stores here?
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20-02-2023 10:26:16
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- T
Hi neighbors. Due to the shipping regulations put in place by the Quebec government, Ring is unable to ship to Quebec. We're sorry for any inconvenience this may cause.
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21-02-2023 05:46:33
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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23-03-2023 05:47:24
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user6887
Use the code they provided in the email. After you paste the promo cod in, "Quebec" suddenly appears in the pick-list of Provinces and States. I just received mine (in Quebec) a couple of weeks ago.
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09-01-2022 12:28:29
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