Shipping to Malta (EU)

Does anyone know why Ring has changed its shipping policy regarding Malta? I have Ring products installed in 2 locations with the Ring Protect Plan on both. I now need to order replacement batteries and additional products and all of sudden it is saying that there is no shipping option to Malta.I tried contacting customer support but either they did not understand or I dont know as their only solution was to call. Really frustrated as the products are excellent but not having replacement items means have to go through a courier or change systems.