Ring Protect Plus included from Costco

I just phoned Ring to cancel my Protect Plus which expires in a couple weeks, because I will then be installing Ring product from Costco which includes 12-month subscription of Ring Protect Plus - $100 value (words within an orange circle on the upper right of Ring box). The Ring representative on the phone seems insistent on misrepresenting the situation saying that professional monitoring will not occur with the included Ring Protect Plus from Costco. I told him the only difference is supposed to be no 10% discount on the bundled plan, which isn't working right now anyway (I wasted 23 minutes on the phone Sunday trying to buy eligible product but the representative could not get the discount to work and there are other reports here describing similar problem getting discount recently). Is the Ring representative wrong or has something changed where the $100 Ring Protect Plus no longer includes professional monitoring? This seems like a fundamental thing which should be properly communicated within Ring support personnel. I hung up disgusted (and almost ready to stop recommending Ring Alarm).