Ring Customer Service Incredibly Cumbersome
Why is Ring Customer Service such a nightmare to deal with? Every time I call, I have to generate a verification code in the app. Then, when I speak with a rep, I have to answer questions "for security purposes." THEN, I have to follow an emailed link to sign into Amazon (user name, password, MFA code) to "grant access to my account" to the rep. While I fully support reasonable security and user verification, this is just ludicrous. I should have to verify myself ONCE and only once. I should NOT have to fiddle with Amazon to deal with my Ring account. By the way, my call today was to see why I had not been refunded for items returned and received on MARCH 14th! Turns out the refund had not been processed until I called. Pretty sloppy for any company. As a result, I am seriously regretting replacing my home security system with Ring products, and will advise others to avoid Ring. Customer service is horrible in every respect.
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19-05-2022 07:36:02
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user66367
Trying to verify your id on a laptop is a nightmare. The phone app is easy. Just as bad is calling in. They give you a menu of 9 things. As a brand new user, I had no idea what to choose. What this place needs is a good, hotlinked table of contents, glossary, and index. I want to customize my system in each mode. What can and cannot be done in each mode isn't very clear. In disarm, I don't want anything to work. In home, I need more info. In disarm, turn it all on.
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13-11-2023 04:04:06
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