Responses (1)

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  Chelsea_Ring

  Hi, @Muppsy ! Jealous you're in NZ.. I took a vacation there in December. Been dreaming about it since. My favorite place was Wanaka....and Christchurch...and Dunedin.. and all the above LOL :laughing: I'll take a look into this for you. Mind telling me what you ordered? May I try to locate your order using the email address associated with your Community account? Thank you!

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  11-06-2020 04:42:12

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  Muppsy

  Hi Jennifer. Glad you enjoyed yourself here. Wanaka is lovely. At least you got to enjoy it before all this went down. It's going to be a while before people are allowed to visit. I ordered 3x Ring Spotlight Battery Solar. Yes use this address if you like, but I ended up finding the NZ phone number and calling that. I'm told that they "should" be fulfilled from New Zealand warehouse and the hold up is likely due to Covid-19. However all restrictions in NZ are lifted. I didn't really get anything definative about what the issue is. Still, interesting times so I'm being patient. It's just that we've had some suspicious behaviour around our property lately and I likely would have bought local had I known it would take this long to even ship. Today is the fifth working day the order has been sitting in "Sent to Fulfillment". Anything you can add would be appreciated.

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  11-06-2020 06:48:59

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  Chelsea_Ring

  I should have stayed while I had the chance!! Awesome. I'll do some digging and see what I can find out for you. I really appreciate your pateince and welcome to the Ring community! :)

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  11-06-2020 09:26:44

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  Chelsea_Ring

  Just wanted to let you know I have reached out to a team member to try and look into this for you @Muppsy. I haven't heard back yet, but will certainly let you know when I do. Can you please let me know if you receive any updates on your end? Thank you!

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  12-06-2020 06:28:19

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  Muppsy

  Thanks Jennifer. Nothing yet. We are now 9days with the order not budging and no contact from ring. Not really acceptable communication even if there is legitimate delay. I'm in need of these cameras this week. As of tomorrow, I will have passed the ten day window to contact my credit card company to issue a charge back on a non responsive company. Not your fault. But I can litterally walk into a store and buy cameras now. Hard to argue that not even getting a notification about what's going on nine days after order is not good customer experience.

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  14-06-2020 06:43:42

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  Chelsea_Ring

  Hi @Muppsy. Chiming in for Jennifer here! Do you mind if I reach out to your from the email address you have set up on your Community account? We were able to get a word back from our shipping department, and I can follow up with you accordingly via email if that's ok. In addition, thank you for your feedback here. I will make sure this gets passed onto the appropriate teams, as it is important we have better communication with our neighbors that may find themselves in a similar situation as yourself! This isn't the experience we want our neighbors to have, so I'm happy to clear it up over email. Let me know! :)

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  15-06-2020 07:25:34