General Topics
Not Able to Subscribe to Protection Plan
Everytime I go to the Ring website location to subscribe to a Protection Plan, it takes to a page with a message that states "Once you set up a plan or trial, you'll see it here" and "Get Set Up with the Ring App." I've looked everywhere in my Ring App but can't find where I need to go to subscribe to the Protection Plan. Please post sign-up directions.
11954 •
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21 •
26-10-2019 09:46:38
Responses (2)
- D
ME TOO!!!! I’ve been trying for several days with no success. Get the same message others get; screenshot included. My account is updated and I used the 30 day trail. Now I want to subscribe but cannot.
•1
28-04-2020 02:01:30
DI know this problem all too well! I tried for over a year to join, but the website always replied with a problem and was unable to do so. Then I called tech support and got bounced around there, as well. I had all the necessary info at hand. I tried all the online help recommendations, also to no avail. It got to the point that I knew I was wasting precious time that I could be using properly, rather than spending a couple of hours per day, trying to setup the account. Finally, I got connected, but then my password became corrupted in their system, and I had to go through the process of re-establishing a new password. And that was another horror show, as no matter which password (I use a top-shelf password software program, so I only need to know one, master password) it wasn't accepted. Finally, I just walked away from here and figured I have one of the most expensive doorbells that does nothing but ring, in _my_ neighborhood. Try going to support. Personally, with nearly 40 years experience with computers and, as a consultant to small businesses and consumers, I was amazed at how screwed up this system was/is. Good luck! Stay Safe, Stay Well, Stay Home!
•1
28-04-2020 02:55:37
LI have tried the app and my computer. I already attached a screen shot. You cannot purchase a protection plan. Plain and simple. None of the options are available to any of us. We would all like a response from RING. We paid a pretty penny for these products and I understand things are locked down right now, but computers and online help isn't. PLEASE ACKNOWLEDGE and explain how to get this taken care of.
•2
29-04-2020 07:20:59
- L
Why is that? When I did when I had the trial subscription. Who removed them?
•0
29-04-2020 07:22:05
EMake sure you're signed into the correct account. It can't add a plan if there are no devices listed. Nothing gets removed unless the user removed it. You can call customer support. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)
•2
29-04-2020 07:28:14
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Myetty
Been trying to subscribe to protection plan and not able to
1
26-04-2020 02:43:18
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