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Moving from ATT to Ring - Unable to connect Yale Deadbolt to connect with new wave module installed
Currently with ATT & RING , but looking to drop ATT. Only road block is that i can not connect Yale Real living Touchscreen Deadbolt to RING system. I purchased a new zwave module and have followed steps to drop current network, remove batteries, remove att module, re-insert new zwave , re-insert batteries, but my only option is to exit the network.. (3) no option (1) to pick up new, so the RING app never detects my new module. Any help would be great.. THe locks are pretty expensive , and having purchased one thr att and a new zwave module, i would LOVE to not have to purchase a whole new setup... Thanks in advance :smiley: Cindy
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02-06-2020 01:26:42
Responses (7)
- M
Way late, but this should help others jumping from ATT like myself. Many sites say to replace the z wave module in the lock itself. This unnecessary. The ATT one will work. In the ring app go to devices>alarm base station>Base station>Settings cog at top right> Advance options>Z wave>Remove z wave device. On the lock Enter master code then # 7 # 3 And this will clear the old settings. Now you’ll add a z wave device. Set up device>Security>Works with Ring>add button On the lock Enter master code then # 7 # 1 Hopefully then you should follow setup step on the ring app. Bonus To set up the jasco (same as GE plugs) ATT provides I got it to work with these steps. Plug something into the z wave side of the plug and plug it into a wall socket and hold the middle button for over 1 minute. Then in the ring app: Setup device>security>works with ring>add button When it is listening, press the jasco main button once and it should sync. *I actually was able to reset the jasco plugs much easier, without the 1 minute hold. Just follow the steps to remove the z wave device and unlearn will wipe it (same as door) the just press the button once. And to relearn press the button once as well. * I believe the ATT door and window sensors don’t work with the z wave frequency but I’m still trying them. They also won’t alarm the system but it would still be useful to have them.
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28-01-2021 03:41:32
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D@Marting10 - this worked perfectly for me on both the door lock and Jasco plugs - thank you for the solution to remove the Z wave device from the old system!
•1
22-01-2022 01:58:27
THi @mauierica. The Ring Alarm Base Station is required to connect any Z-Wave Smart Lock. Without a Base Station, you can still connect a WiFi capable Smart Lock. Visit the [Works With Ring](https://ring.com/collections/smart-home-automation) page to find the right lock for you.
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03-02-2022 03:48:32
- U
Great, Thank you so much Marting10. This worked as a charm. Was trying to get work Yale on my ring since 1 year, and finally it worked. Just minor update on top of this post ; In the ring app go to devices>alarm base station>Base station>Settings cog at top right> Advance options>Z wave>Remove z wave device. On the lock Enter master code then # 7 # 3# Note: in some of the locks you won’t see # sign, please use gear icon if you don’t have # sign. And this will clear the old settings. You will see the success message on ring app. Now you’ll add a z wave device. Set up device>Security>Works with Ring>add button On the lock Enter master code then # 7 # 1# Hopefully then you should follow setup step on the ring app.
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07-11-2021 08:25:15
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M[quote="user1848, post:4, topic:8334"] In the ring app go to devices>alarm base station>Base station>Settings cog at top right> Advance options>Z wave>Remove z wave device. On the lock Enter master code then # 7 # 3# Note: in some of the locks you won’t see # sign, please use gear icon if you don’t have # sign. And this will clear the old settings. You will see the success message on ring app. [/quote] Amazing feedback @user1848 and @Marting10! We appreciate you helping each other, and other Community neighbors. :) I've quoted this to isolate the steps and mark as solution for other neighbors to see this info the quickest and easiest.
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08-11-2021 05:31:41
- U
Great solution. "Settings" is now accessible via "Device Settings" button. The rest of the path remains the same. Thanks!
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23-12-2021 10:26:51
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- U
Thank you for a great solution. Unfortunately, it did not work for my Yale door lock nor Jasco smart plug. I got an error message from Ring app when I tried to remove Yale door lock. Any other things I may try? I also have water lead detector that is z-wave. I love to re-use these with Ring. Thank You!
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26-01-2022 09:08:11
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D@user2022a - have you tried temporarily moving the base station closer to the door lock device? On the Yale lock - confirm that you have a ZWave module, remove the backplate like you were going to change the batteries and see if the module above the batteries has a label on it that says AT&T Zwave (some folks might have a Zigbee module) Also for the Jasco plug you need to have something plugged into the Zwave labeled outlet when you are removing from the old system. Hope this helps.
•2
30-01-2022 09:59:26
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Marley_Ring
Hi @cinnyo! The best first step here will be to check out our [Works With Ring Smart Lock Compatibility list](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm). This will help you to confirm that your Yale lock model is compatible. The additional zwave component you have may not be compatible however. The Alarm Base Station communicates with connected devices through zwave, so this additional component would likely not be necessary if the lock is compatible with Ring. I hope this helps! :)
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03-06-2020 05:56:33
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