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Lost with no support
Is anyone else completely frustrated in trying to get support for a product or app issue? Are you being redirected to and endless maze of useless new tabs and other useless junk. I haven't been able to get help for months. It used to be so easy to ask questions and get answers. Dear Ring - give me back my $100 yearly fee if you are not offering support anymore.
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22-07-2020 08:22:24
Responses (2)
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[ONNA](/u/NONNA)[1m](/t/greetings/38233/3?u=nonna)I need help!My RING Door Bell has stopped working. It works when plugged into the mains on charge but as soon as I put it back outside it dies!Nothing! not even a light! It shows on my phone that the WiFi signal is GOOD and the battery is 100%. But nothing!Please can you help?I’m losing deliveries and missing people because I don’t hear anyone at the door.HELP!
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16-02-2021 15:22:53
THi @NONNA. What model doorbell do you have? If possible, try to reset your doorbell then [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. To reset your doorbell, press and hold the setup button for 20 seconds, then release. After you reconnect your doorbell, the firmware will update and the doorbell should resume normal function. I hope this helps!
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17-02-2021 18:24:27
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Eagle328
Due to Covid 19 staff is less like everywhere. Here is the information on how and when to call. [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)
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22-07-2020 14:38:12
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