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madsam06

How soon does Monitoring Center call after alarm?

Hi - how soon does the monitoring center call after the alarm goes off? I'm on the professional monitoring plan. I've had the alarm go off a few times so far, all false alarms and i've disabled them maybe within 10 secs. This morning the alarm was ringing for probably 30 seconds before i got to disable, yet no confirmarion call from the center. I'm just wondering what the general latency is to expect a confirmation call. Thanks!

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03-08-2020 12:08:12

Responses (1)

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    Eagle328

    Everytime I've had a false alarm I've received a call with 30 seconds after cancelling it to confirm. That's been my experience.

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    03-08-2020 03:08:02

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      madsam06

      Thank you Eagle328! I guess i'll have to call up Ring to see what's going on.

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      03-08-2020 04:15:34

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      Eagle328

      Definitely give them a call. They should be able to see everything that happened at that time.

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      03-08-2020 04:40:33

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      Eagle328

      If it goes off while I'm out. 30 seconds from when my notification pops up I get a call. If at home and alarm goes off and I cancel it on my keypad, the same amount of time. I'm also in the US if that matters.

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      04-08-2020 08:23:45

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