General Topics
How soon does Monitoring Center call after alarm?
Hi - how soon does the monitoring center call after the alarm goes off? I'm on the professional monitoring plan. I've had the alarm go off a few times so far, all false alarms and i've disabled them maybe within 10 secs. This morning the alarm was ringing for probably 30 seconds before i got to disable, yet no confirmarion call from the center. I'm just wondering what the general latency is to expect a confirmation call. Thanks!
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03-08-2020 12:08:12
Responses (2)
- M
Thank you Eagle328! I guess i'll have to call up Ring to see what's going on.
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03-08-2020 04:15:34
EDefinitely give them a call. They should be able to see everything that happened at that time.
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03-08-2020 04:40:33
D> @Eagle328 wrote: > Everytime I've had a false alarm I've received a call with 30 seconds after cancelling it to confirm. That's been my experience. That is if you elect to receive those calls. It is not automatic that you get a call when the alarm is cancelled in time. His Question was the time for a call when the alarm actually sounds & is not cancelled in time.
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04-08-2020 06:37:38
- M
Hi @madsam06! There's a new feature that allows you to turn on or off a confirmation call. With the confirmation call turned off, if you disable an accidental alarm before the monitoring center calls you, then your emergency contacts list will not receive a call and there will be no dispatch. The steps for enabling/ disabling this call can be found in this [help center article](https://support.ring.com/hc/en-us/articles/360033047192-Getting-a-Confirmation-Call-when-you-Cancel-an-Accidental-Alarm). Also, you might find interest in our [help center article](https://support.ring.com/hc/en-us/articles/360021614892-Getting-a-Call-from-Ring-s-Professional-Monitoring-Center) about emergency responses, which lists each emergency signal/ alarm scenario and the related monitoring process. I hope this helps! :)
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05-08-2020 05:04:30
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Eagle328
Everytime I've had a false alarm I've received a call with 30 seconds after cancelling it to confirm. That's been my experience.
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03-08-2020 03:08:02
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