Responses (1)

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  Caitlyn_Ring

  Hi @user_4b7fd7. Using the two-way audio on Live VIew shouldn't cause the video to freeze. Make sure your Ring app is fully updated to the latest version available, and check the permission settings in your phone. If the Live View is still freezing after the microphone is activated, please share a short screen recording showing this behavior. Additionally, let me know which version of the Ring app you're using, and if it's on iOS or Android.

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  04-11-2024 10:03:30

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  Bobwun

  I have the same issue, only with the ringdoorbell 4. I have three other ring cameras on same network that does not have this “particular” problem. Very frustrating. Recapp issue: when in live session, turn on mic. The video will not freeze unless you make a noise. Once you speak or make any sort of noise the video freezes and asked to reconnect after ~5 sec. During the time video freezes and before reconnect notice the audio still records

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  08-05-2025 01:46:13

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  Justin_Ring

  Hi neighbors. Try the following steps for your concern:   - Reboot your Ring device using the Ring app. https://ring.com/support/articles/p8z2n/Rebooting-your-Video-Doorbell-or-Security-Camera   - Reboot your router.    - Verify your Ring device has a good signal strength. https://community.ring.com/conversations/ring-device-tips/how-it-works-your-ring-device-rssi-good-vs-poor/65800f1051f6e6fe781953cf   If you have tried these steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/gb/en/support/contact-us/call?hasLangChanged=true

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  09-05-2025 06:21:01