General Topics
Free trial on new device not activated
I just set up my 4th camera (from Amazon) and the free trial did not activate. I've had no issues with my other 3 that were added one at a time, taking advantage of the free trial with each camera.
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03-09-2020 07:25:09
Responses (1)
- C
Hey @D\_Chipps. If you're not seeing the free trial activated for your new device, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-09-2020 08:50:00
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D_Chipps
Perhaps I should rephrase. Why is my free trial not activated with my new camera?
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04-09-2020 03:46:38
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