Discount code problems
Subscribed to protect plan and money paid. Logged out and back in but when trying to purchase from RING.COM (UK site) the 10% discount is not applied.
1510 •
0 •
0 •
17-06-2021 13:56:48
Responses (6)
- M
@Tom_Ring I have this problem too.I was told that taking out Ring Protect would improve the wifi connection and give me 10% on a Doorbell.I took out the Protect Plus option and planned to buy a new Video Doorbell 4 + solar charger and No-drill mounting kit with my 10%. The discount just does not work. I've logged in and out multiple times, cleared browser cookies and history but nothing.The link for discount qualifying products just doesn't work (page not found).Please can you help.In UK FYI
•0
23-06-2021 17:38:05
•
- B
I followed your link and clicked on the Discount link. It says “Page does not exist” so I cannot check. I was looking to purchase the external ringer, solar panel, external battery pack, 2nd Gen motion sensor and 2nd Gen contact sensor.
•0
24-06-2021 12:51:59
•
- T
Hey neighbours. Thank you for pointing out that the link is not operational, I've shared this information with my team so it can be fixed. Be sure that the item that you are adding to your cart is not participating in a promotion/sell, because the Ring Protect Plan discount cannot be combined with other offers or towards accessories. If you have a participating item in your cart, but you are still not receiving the discount, you'll have to contact our support team to look into this for you.Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
25-06-2021 18:31:12
•
- D
Any chance this can be fixed as I’m looking to purchase additional sensors for my new alarm system and the website just never applies the 10% discount it seems to ignore the fact that I have purchased a protect plan.
•0
04-07-2021 22:15:37
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @Buzantium. What is the item that you are trying to buy, but not getting the 10%? The 10% discount is only applied to participating devices. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115003266066-Ring-Protect-Plus-Plan-10-Discount-and-Other-Discount-Offers-) has information about Ring Protect Plan discount. Let me know if this helps.
0
18-06-2021 15:59:52
•