Customer Service Nonexistent

Has Ring wholly abandoned any concept of customer service/support? I have placed two orders this week. Both were apparently cancelled - without providing me any notice of the cancellation. And customer support cannot provide any information. They simply "escalate" the issue and promise a response in 48 hours. Ironically, the last order that actually got processed shipped to my home with only 1/2 of the purchased items in the box. I got the same non-answer - the issue will be escalated and you will get an update in 48 hours... Meanwhile, I have an incomplete system. I've heavily invested in the Ring environment and recommended several neighbors to use them. That will no longer happen...