user_6be0ed
Concern
Hey mate Was wondering if you could help. There was an incident that occurred outside of my house on 07/12/24. I need the footage to forward to the police. However my footage was set to default therefore only stored it for 30 days. As today is day 30, I clicked the event and it totally disappeared as I was attempting to download it. Please is there anyway I can retrieve this. I am aware it states once it’s gone it’s gone but this is a matter of urgency and is needed desperately for a police matter. Please I really someone can help Thank you
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06-01-2025 09:12:17
Responses (1)
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Caitlyn_Ring
Hi @user_6be0ed. Once a video has been deleted, it cannot be recovered. Ring does not store backups of any sort. The maximum video storage time in the Ring app is 180 days with an active Ring Home plan. We always recommend downloading videos you wish to keep onto your phone or computer.
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07-01-2025 10:14:31
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