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U
Communication issue
app-settings
troubleshooting

when a person rings the doorbell they cannot hear me, but I can hear them?

464

0

2

29-06-2022 06:21:08

Responses (1)

  • C

    HI @user15955. When using the two-way audio on the Live View, make sure you are enabling it by tapping the microphone icon on the screen. Otherwise, your microphone will be muted and visitors will not be able to hear you. Additionally, ensure that the Ring app has permission to use your phone's microphone by checking it in your phone's settings.

    1

    29-06-2022 18:23:28

      U

      Hi CaitlinThank you the issue is resolved. Not sure how to mark it as solved. Can not find the symbol to resolve

      0

      29-06-2022 20:17:08

      U

      Hi CaitlinThank you the issue is resolved. Not sure how to mark it as solved. Can not find the symbol to resolve

      0

      29-06-2022 20:17:08

      U

      Hi CaitlinThank you The issue has been resolved. I am unable to see the text symbol to Mark has resolved.

      1

      29-06-2022 21:21:57

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