Changing ownership of a device

I am trying to take over control of my ring device. It was under my wife's account but she passed away. I rang the help center in Ireland and told him why I was ringing and explained 3 times that my wife had passed and then he asks me why I don't get her to change it. I'd had enough at this stage and when I tell him to forget about it he starts raising his voice with me and saying he's trying to help. Is there any way of contacting someone in ring where english is their first language?