Capture Snapshot -Not working?
My snapshot feature has quit working and is no longer loading pictures with my notifications. Is this an on going issue or was this feature discontinued? HELP!
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06-08-2021 09:49:19
Responses (11)
- K
It’s me too!! Their customer service SUCKS and makes me so angry!!! I waited on hold for 30 minutes just for him to hang up on me. What’s even more bs is the fact that you pay extra for the rich notifications and mine haven’t been working for days !!!! I have to open the app and hope I catch whatever was at my front door in time or else I’ll never know. Gotta be a widespread issue. I deleted the app, re downloaded, turned motivations off in my phones settings and I’m the app and turned them back on, made sure everything was correct and still nothing !! There’s no way to actually contact these people and get a reply either ! I HATE THIS COMPANY
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07-08-2021 03:45:39
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- K
Mine is the same. I get the notification but its not giving me a picture snapshot. I have checked the settings and its switched on.
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07-08-2021 04:08:59
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- G
We are having the same problem. One day it was working and the next it wasn't. I spent the better part of the morning trying to figure it out with no luck. We have good internet speeds and didn't change anything when this problem started. Any help would be greatly appreciated.
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07-08-2021 04:15:36
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- TE
Are folks here saying they are expecting notifications when each snapshot is recorded? That isn't a feature. You set snapshots to be taken every 14 minutes or an hour and that's all it does. Then you go to the timeline and look through each one. I just checked and snapshots are recording for me as they should. The only thing is the last one or two always seems to be delayed in actually showing up on the timeline.
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08-08-2021 12:07:04
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trail-explorer
Did you by chance turn OFF snapshot recording and then go look for them? It turns out that if you turn if OFF, then it will erase previously captured snapshots. You have to leave that setting ON and then go look at snapshots.
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07-08-2021 02:29:03
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