Responses (9)

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  Roz

  Help

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  01-02-2020 01:52:46

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  Horsefly

  Hey Roz. I think you have a couple of choices. First, you could call them. If you are comfortable with giving your credit card number to them on the phone, you are good. While you are at it, you can tell them about the issue with their web page, and I'm sure the person taking your credit card will ignore you. (Not their job) Second, you can just ignore the problem. Don't stress about it. Let your subscription run out. You will get an email when it has run out, then you can make a choice. You could just drop your suscription (it's almost like that's what they want you to do), or you can log in on-line and start a new subscription. There you can enter your new credit card number with none of the issues that we've been seeing here. Sad that nobody at Ring seems to care about this issue. Edit to add: I don't know if @Chelsea\_Ring (who originally responded to my issue in this thread almost 2 months ago) even works there any more, but maybe this forum has a way to send her a direct message? Might be worth a try.

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  01-02-2020 02:13:20

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  valleyring

  Trying to use a CapitalOne Eno credit card # to create payment for basic plan, and the form just won't accept it for some reason. All other online sites work just fine in accepting virtual CC number, but ... not Ring. What gives? Why make it hard for people to give you money? I need to review video for a housekeeping event, and I can't, because I can't give Ring my money. Crazy.

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  03-02-2020 04:49:47

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  Eagle328

  If you plan or trial ran out, you wouldn't be able to retrieve any videos before you renewed.

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  03-02-2020 05:00:16

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  SonnyBlack

  Had the same issue also, just realized it doesn't accept cards online through the website( IOS) but used the RING APP on my Samsung phone and it worked. I called the call center, WOW it was harder for her to add than me, so I hung up before the automated card feature she switched me too got started. Payment encryption software is their issue, not sure what third party they use but, might want to explore better options.

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  04-02-2020 02:13:18

• K

  katpeters1211

  Today is February 7, 2020, and I am having the exact same problem trying to change my credit card number as the one Ring has is no longer valid. Does Ring monitor this forum? Do they have an email support address? Why is this still a problem? They want to charge the old card on March 8, 2020. Any suggestions???

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  08-02-2020 01:42:15

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  Horsefly

  Hi, OP here. Like I said further up-thread, what I did was just let my subscription expire. Then when I went in to start a new subscription it used a different page (one that works) to enter the credit card #. Someone from Ring did respond to my initial post, but maybe that's all they do. If the conversation on a thread continues, maybe no one from Ring looks at it. That would seem stupid, but....

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  08-02-2020 02:58:01

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  Chip

  Same issue ... it's now March 17 and apparently no one from Ring Support ever reads these.

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  17-03-2020 08:59:34

• JH

  Jim-Hunter

  18 June 2020: [still] can't update or remove payment methods from the web site.

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  18-06-2020 05:17:55

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  RussSpooner

  Same here. THe Ring subscription payment system is broken as far as I can tell... I have a pretty useless chunk of tech fixed to my door. I have been trying periodically to add a payment method always with the same error.

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  18-06-2020 07:27:34

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  NickB50

  This item is not fixed. I finally had to call customer support and have the old card removed. THen I had to validate the account by answering a verrification code back to teh customer support person. THen they contacted theirt manager who was finally able to remove the old expired card from my payment profile. Only then could I put in my new credit card number. Not very good for a service who wants to use online payments.

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  22-06-2020 05:19:34

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  Tony32

  The problem has been there for months and RING has not fixed the problem. To make matters worse when I called to update the credit 3 months ago card they didn't change change so now I get an email my credit card is not valid. So now I'm stuck with the same problem. I think it's time to try something different!

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  24-06-2020 03:12:16

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• R

  Redletters

  The ability to enter a credit card is still an issue 6 months later. Ring - why is that?

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  05-07-2020 06:23:22

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  divalasvegas

  It is ridiculous. Unacceptable. No one has a clue at tech support either.

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  30-08-2020 12:42:38

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  Fawkestrot

  This issue is still ongoing. We got a Ring system as part of closing on a new house and as far as we can tell Ring doesn’t want our business. The fact that this has not been corrected in months is shameful, made more so by the total lack of meaningful response in these forums. Get your stuff together Ring. This is unacceptable.

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  20-09-2020 02:54:11

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  DLPATL

  It's now Dec 2020 it appears this issue is till not fixed. My yearly membership is due today. I received an email informing me my credit card was declined. I had a new card number issued to me about 6 months ago. I tried to update the new credit card number on my ring account, using my laptop and my phone, it will not allow me to update my information. If this is for "security" reason this is BS. It's a lot safer to update after you go threw your two step verification with Ring than to call and provide a credit card number over the phone. A part of me wants to just use my Ring under their basic plan.

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  15-12-2020 12:45:53